Last updated: September 25, 2026
These Terms of Use (the “Terms”) are an agreement between you and VIPVISA, the operator of the website vipvisa.org (“VIPVISA”, “we”, “us” or “our”). They apply to your use of vipvisa.org, including its pages and forms (the “Website”), and our referral service (the “Service”). By using the Website or submitting a form on it, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Website.
VIPVISA is a referral service. It is not a law firm, does not employ immigration lawyers, is not a regulated immigration adviser, consultant or agent, and is not a government agency. We do not provide immigration or legal advice of any kind, and using the Website does not create a lawyer–client, adviser–client or any other professional relationship between you and VIPVISA. Please read paragraphs 3, 7, 13, 14, 15 and 16 carefully, as they limit our responsibility and explain how disputes are handled.
1. You must be at least 18 years old, or the age of majority where you live if that is higher, to submit a form on the Website or use the Service. If you submit information about another person, such as a family member, you confirm that you have their permission to do so.
2. VIPVISA connects individuals with independent, licensed immigration lawyers, solicitors, attorneys, consultants and registered migration agents in the United States, the United Kingdom, Canada and Australia (“Partners”). We publish general information about visas and immigration and may refer you to one or more Partners. We do not prepare, review or file applications, we do not represent anyone before any government, and we do not decide which immigration option is right for you. VIPVISA operates online only. We do not have a public office and do not offer in-person meetings or appointments. Any meeting with a Partner is arranged directly between you and that Partner.
3. Nothing on the Website, in our emails or in any communication with us constitutes legal or immigration advice, and nothing on the Website should be relied upon as an assessment of your eligibility for any visa or immigration route. Immigration laws, programmes, fees and processing times change often. Information on the Website is general, may be out of date or incomplete, and may not apply to your situation. Before making any decision or submitting any application, you should obtain advice from a licensed professional.
4. VIPVISA is a private online business. We are not affiliated with, endorsed by or acting for UK Visas and Immigration, the Home Office, Immigration, Refugees and Citizenship Canada, U.S. Citizenship and Immigration Services, the U.S. Department of State, the Australian Department of Home Affairs, any embassy or consulate, or any other government body. Official government forms and information are available directly from the relevant government, usually free of charge. You do not need VIPVISA to apply for any visa, permit or status.
5. Any Partner we match you with is an independent professional, not our employee, partner in law, or agent, and we do not supervise or control their advice, services, fees or conduct. Any engagement, fee arrangement or advice you receive from a Partner is a matter between you and that Partner directly, and their fees, terms and refund policies are set by them. Although we may take reasonable steps to check a Partner’s licence, we do not guarantee that any Partner is licensed, qualified, available or suitable for your matter. Before engaging anyone, you should check their status yourself with the relevant regulator, such as the Solicitors Regulation Authority or the Immigration Advice Authority in the UK, the College of Immigration and Citizenship Consultants or a provincial or territorial law society in Canada, a state bar in the United States, or the Office of the Migration Agents Registration Authority or a state or territory law society in Australia. You are free to choose any professional, including one we did not refer, or none at all. To the fullest extent permitted by law, VIPVISA is not responsible for the advice given, services performed, fees charged, or outcomes achieved by any Partner.
6. Immigration decisions are made only by government authorities. We do not guarantee that you will be matched with a Partner, that any Partner will contact you or agree to take your case, or any particular outcome from any visa, immigration or other application, including approval, processing time or employment. Any examples or stories on the Website describe past situations and do not predict your result.
7. You are responsible for the accuracy and completeness of the information you submit to us, to any Partner and to any government, and for keeping it up to date. Providing false, incomplete or misleading information may affect our ability to match you with a suitable Partner and may affect any later immigration application, and can lead to refusal, bans or legal penalties. We are not responsible for any consequence of inaccurate, incomplete or misleading information you provide.
8. You agree not to use the Website for any unlawful, fraudulent or misleading purpose, including immigration fraud; not to impersonate anyone or submit information about someone without their permission; not to submit spam, malicious code or anything that harms or overloads the Website; not to access or attempt to access systems or data you are not authorised to access, or test the Website’s security without our written permission; not to use bots, scrapers or other automated tools to copy or collect content or data from the Website; not to use any content or data from the Website to train or develop artificial intelligence or machine-learning systems; and not to copy, resell or republish Website content for commercial purposes without our written permission. We may report suspected unlawful activity to the appropriate authorities.
9. When you submit a form, you allow us to use your information to respond to you and to share it with one or more Partners so they can contact you about your enquiry. How we collect, use, share and protect personal information is described in our Privacy Policy. Our forms are processed by a third-party form service and your information is sent over the internet. Please do not send passport numbers, identity documents, financial account details or medical information through our forms; share such information only directly with a Partner you have engaged, using a method they approve. Our forms may sometimes fail to send. If you do not hear from us within 3 business days after submitting a form, it is your responsibility to email us at [email protected]. We are not responsible for any submission we did not receive. If you send us feedback or suggestions, we may use them without any obligation to you.
10. Using the Website and requesting a referral is currently free for users. Any fees for professional services are charged by the Partner under your agreement with them, and any government fees are paid directly to the relevant government. If we ever charge users for a service, the price and any refund terms will be shown clearly before you pay.
11. All content on the Website, including text, design, graphics, and the VIPVISA name and logo (“Content”), is the property of VIPVISA or its licensors and is protected by copyright and trade mark laws. It may not be copied or reused without our permission, except that you may view the Website for your own personal, non-commercial use. All other rights are reserved.
12. The Website may link to or use third-party websites and services, including government websites, Partners’ websites, form processors and hosting providers. We do not control them and are not responsible for their content, availability, accuracy, security or privacy practices. Your use of them is at your own risk and subject to their own terms. A link is not an endorsement.
13. To the fullest extent permitted by law, the Website, Content and Service are provided “as is” and “as available”, without warranties, conditions or representations of any kind, express or implied, including any implied terms as to satisfactory quality, merchantability, fitness for a particular purpose, accuracy or non-infringement. We do not warrant that the Website will be uninterrupted, error-free, secure or free of viruses or other harmful components, or that any information is accurate, complete or current. You use the Website at your own risk.
14. To the fullest extent permitted by applicable law, VIPVISA and its owners, operators, employees, contractors and affiliates shall not be liable for any direct, indirect, incidental, special, consequential or punitive loss or damage, including but not limited to loss of visa or immigration status, refused or delayed applications, loss of profits, income, opportunity or data, financial loss, or distress, arising from or related to (a) your use of the Website, (b) our referral Service, or (c) the advice, conduct, fees, errors or omissions of any Partner or other professional we refer you to, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if we were told such loss was possible. If, despite this paragraph, VIPVISA is found liable for any loss, our total liability for all claims relating to the Website, the Content or the Service is limited to the greater of the amount you paid us, if any, in the 12 months before the claim arose, or one hundred pounds sterling (£100).
15. To the fullest extent permitted by law, you agree to indemnify, defend and hold harmless VIPVISA and its owners, operators, employees, contractors and affiliates from and against any claims, damages, losses, liabilities, costs and expenses, including reasonable legal fees, arising out of or related to your use of the Website, your interactions or dealings with any Partner or referred professional, any false, incomplete or misleading information you provide, your breach of these Terms, or your breach of any law or the rights of any third party. We may take part in the defence of any such claim at our own cost, and you may not settle any claim that affects us without our written consent.
16. Before starting any claim, you agree to contact us by email at [email protected] describing the problem and what you are asking for, and we will try in good faith to resolve it within 30 days. We will do the same before starting any claim against you. If the matter cannot be resolved, any claim shall be brought in the courts of England and Wales sitting in London, and you and we submit to the jurisdiction of those courts. To the extent permitted by law, claims may be brought only on an individual basis and not as part of any class, group or representative action. If you are a consumer, you may also be entitled to bring proceedings in the courts of the country where you live.
17. These Terms and any dispute or claim arising from or in connection with them, the Website or the Service, including non-contractual disputes or claims, are governed by the laws of England and Wales, without regard to conflict of law principles and without affecting any mandatory consumer protections that apply to you under the law of the country where you live.
18. We may suspend or end your access to the Website or Service, or decline or stop any referral, at any time and for any lawful reason, including if we believe you have broken these Terms or provided false information. Paragraphs 3 to 9 and 11 to 20 continue to apply after your use of the Website ends.
19. We may update these Terms from time to time. The “last updated” date at the top of this page will show the most recent revision. Changes apply from that date and do not apply to disputes we already knew about before then. Your continued use of the Website after changes are posted means you accept the revised Terms.
20. You agree that we may communicate with you electronically and that electronic notices and agreements satisfy any legal requirement to be in writing; you can opt out of marketing emails at any time. If any part of these Terms is found invalid or unenforceable, it will be limited to the minimum extent necessary and the rest will remain in effect. If we do not enforce a term at one time, that does not waive our right to enforce it later. You may not transfer your rights under these Terms without our written consent; we may transfer ours, for example as part of a sale of the business. These Terms and our Privacy Policy are the entire agreement between you and VIPVISA about the Website and the Service and replace any earlier terms; your agreement with any Partner is separate. These Terms are written in English, and any translation is for convenience only. We are not responsible for delays or failures caused by events outside our reasonable control, including internet or hosting outages, changes in government policy or natural disasters.
21. By using the Website or submitting a form, you confirm that you have had the opportunity to read these Terms before doing so, and that you have read, understood and agreed to them.
Questions about these Terms can be sent to [email protected] or [email protected], or by phone to +44 20 8040 4408.
